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  • Who we are

    Mom made it all possible.........

    After mom purchased my first computer when I was 5 yrs old, I quickly fell in love with computers and Information Technology. Instead of playing with the boys, I spent most of my downtime experimenting on my IBM Aptiva PS/2. As time went by my love for computers grew at a rapid pace.


    Today, after earning degrees in Computer Information Systems and Management In Information Systems, I work as a Technology Manager. Because of the number of people who approach me at work on a daily basis to help them resolve computer issues, I decided to try to help even more people on my own.

    And here we are.....

    I saw a possible need to assist folks with the sometimes complicated issues of the computer that many of us have grown to love and now can't live without.

    So I started KLM Computer Services to help answer that need. Since most computer problems are usually small, I believe that providing a remote service to customers is the most economical way to go, as well as reducing downtime.

    Although some systems may require hands-on attention, computer owners often run to the local shops and retail stores for help and this often results in an overcharge for computer repair. Most repair shops charge an average of $70 - $100, just to diagnose the problem - in addition to the repair cost itself.

    We at KLM Computer Services will never charge to diagnose the problem, and will do our best to resolve the issue as quickly as possible. It is our sincere desire to efficiently serve our customers at the most reasonable prices. We are more concerned with keeping the clients we get than in getting new clients.



  • Computer Maintenance Tips

    Tips to Keep your Computer Running Smoothly.

    Avoid turning your computer off with the power switch.

    The one exception to this rule is when your computer locks up and your hard drive is not running (hard drive light is not blinking). In this situation, you can turn the power off without harmful effects to the hard drive. As cutting the power can also result in lost data or Windows files, you should only do this when you have to. Following this rule will prevent permanent hard drive defects caused by the hard drive heads contacting the surface of the drive disc, and it will prevent a host of Windows problems. Whenever possible, recover from crashes by pressing the Ctrl + Alt + Delete keys at the same time. Press them again to reboot your computer.

    Do use a virus checker regularly.

    Everyone should use a virus checker. The best type of protection is continuous monitoring from a dedicated anti-virus program like Norton Antivirus.

    If you have a high speed Internet connection you need a firewall program.

    A firewall program keeps those who want to hijack your computer from gaining access to your system. You really do not want someone else running your computer. I suggest you purchase and run Norton's Personal Firewall program or use Windows built-in firewall. Your firewall should boot up with your computer to protect it from invasion.

    Backup your data regularly.

    Back up any data you cannot afford to lose to at least two separate physical drives - external hard drives such as Zip disks, CD-RWs, etc. The time to back up is when you create something you can't afford to lose. Don't wait until tomorrow.

    Uninstall unused programs.

    Sometimes a new program will come along that looks fun to have or play with, but after a week or two you simply stop using it. These programs clutter up your drive and take up valuable space. You might be tempted to delete these programs from your drive, but doing so will cause problems. You must use the uninstall function of Windows for the program to be removed safely and completely.

    Don't put your personal files on the root of the C: drive.

    If you store a large number of files in the root folder, you could corrupt your disk file table which could lead to a "NTLDR is missing" error message when you boot the computer. Very bad. If you have personal files on the C: drive now, move them to the My Documents folder. The My Documents folder is offered by Windows expressly for this purpose. The benefits of keeping all your files in one place are multiple. One, you know where all your files are. Two, it's easy to back them all up at once. Three, your machine will run faster.

    Practice safe computing.

    Don't accept software or downloads for which you didn't ask. Delete any suspicious email without opening it. And even if the email came from your best friend, don't open any email attachments with the following extensions: * .exe, .com, .vbs, .bat, .mdb, .reg, and .js

    Protect your investment.

    If you aren't already using one, get a good surge protector and plug your computer and peripherals into it. In case of bad lightning storms, unplug your computer and peripherals during the storm.

    Ensure you have the latest Windows updates installed.

    Go to Internet Explorer, Tools, Windows Update. Click on the Custom button. (I always use the Custom button so I can check what's going to be installed before it gets installed.) Windows update may ask you to download and install the latest version of itself. Go ahead and do that, then click Close when it's finished, and then Continue. It will then check again for real updates and offer those. Choose which updates you want to install. Uncheck the ones you don't want to install.

    Laptop Maintenance

    Laptops are expensive gadgets made for mobility. Generally, they are not very tough, and don't take too well to being mishandled . Even the smallest of repairs will set you back a lot of money.


    Clean It Right

    Since your laptop is such an expensive gadget be extremely careful while cleaning the screen. Make sure the cloth is very soft, and has no imprints or monograms on it, as these may scratch the screen. Also ensure that the cloth is lint-free, else it will leave fibres on the screen, and make the display unclear.

    Avoid electrical appliance

    Hard drives work on the property of magnetic flux, so any electrical field may damage the hard disk and the data on it. Make sure your laptop is at least 13 cm away from any electrical appliance that generates a strong magnetic field - such as a microwave oven.

    Data Backup Always back up your data.

    Laptops are mobile devices, and are susceptible to breakage. Also, it's possible that the hard disk simply crashes. Remember, you can never back up too frequently.

    Keep Your Battery Healthy

    Before the first use, charge the batteries for 12 hours or the minimum charge time, as mentioned in the manual. For daily use, charge the battery to capacity, then run the laptop on battery power until it is completely drained (for Ni-Cd or Ni-MH batteries, this prevents the memory effect) or almost drained. (For Li-ion batteries, this can help prevent overcharging). Don't leave your battery unused for long periods of time. Even if you use AC power most of the time, use the battery regularly to keep it in good condition. Switch off your AC adapter when the laptop is not in use. This prevents overcharging. To extend battery life, you can try decreasing the LCD brightness while using your notebook. You can activate the 'Standby' and 'Hibernation' power-saving modes, too, for better battery life.

    Keep Eatables Away

    Obviously, no eating and drinking near or around your laptop. The least bit of water could short-circuit some sensitive laptop circuits, and render it useless.

  • Our Services

    • Computer Repair & Support
    • Virus & Spyware Removal
    • PC Upgrade Services
    • Data Backup / Recovery
    • Basic Home Network Installation
    • Basic Website Design
    • Remote Tech Support
    • Software / Hardware Installation
    • Routine Maintenance Service Plan
    • Computer Recycling
    • PC Security

    Best Services

    Remote Assistance

    How it works:

    We will send you a link that will setup a secure connection to your computer. You allow us to take control of your computer. We fix the problems.

    During this entire process you will see what we are doing. At the same time, one of our tech support members will be talking to you via either phone or instant messenger, telling you what we are doing, and why.

    read more

    Services Overview

    Having a good computer maintenance program pays for itself many times over in the life of the computer and increased productivity.

    Preventive maintenance will cause a computer to run faster and there will be less likelihood for a computer crash or computer lock up thereby increasing your productivity. Subscribe to one of our maintenance programs to keep your computer running like the first day you got it.

  • Our address

    View Larger Map

    KLM Computer Services

    Fuquay Varina, NC 27526.
    Telephone: +1 919 285 1001
    E-mail: info@klmcomputerservices.com

    Contact Form

  • Privacy / Returns & Refunds Policy

    Returns and Refunds Policy

    All efforts will be made to provide good customer service. No item is customizable unless so stated. All sales of merchandise are final, no returns or exchanges after delivery. Warranties are addressed directly with the manufacturer except as stated with PC computers. In the event of an installation, we test the merchandise for functionality and will not install one that does not work. Other than that, the buyer has factory warranty and tech support from the manufacturer and its web site for recourse on how to use the product or if it is a factory defect. Sales tax will be charged on taxable merchandise if you are in the state of North Carolina at the time of purchase.

    Privacy Policy

    Under no circumstances will KLM Computer Services sell, give away, share or in any way distribute any customer information obtained as a result of sale of merchandise or services. We log in to our clients' computers only for maintenance purposes. The client will always know and approve of our login because he/she will either request it, like by phone or email, or will expect it, such as when you pay for a subscription service. We do not log in at any other time nor for any other purpose. When we perform service on a computer, we only work on the operating system and the unnecessary files and folders, such as temporary or junk files. We do not open personal files or programs unless asked to do so. All privacy is preserved.

    Mailing Address: KLM Computer Services 7609 Lilly Pond Ln, Fuquay-Varina, NC 27526. Sales/Services: 919-285-1001 KLM Computer Services does not sell, give or in any way distribute any of our customers' personal information. Please read our Privacy Policy. All efforts will be made to provide good service. No item is customizable unless so stated. All sales of merchandise are final, no returns or exchanges after delivery. Warranties are addressed directly with the manufacturer except as stated with PC computers. Sales tax will be charged on taxable merchandise if you are in the state of North Carolina at the time of purchase. ┬ęCopyright KLM Computer Services 2008. All rights reserved. Terms and Conditions Returns and Refunds Policy Privacy Policy.

  • Services Overview

    Having a good computer maintenance program pays for itself many times over in the life of the computer and increased productivity.

    Preventive maintenance will cause a computer to run faster and there will be less likelihood for a computer crash or computer lock up thereby increasing your productivity. Subscribe to one of our maintenance programs to keep your computer running like the first day you got it.

    Remote Assistance

    How it works:

    We will send you a link that will setup a secure connection to your computer. You allow us to take control of your computer. We fix the problems.

    During this entire process you will see what we are doing. At the same time, one of our tech support members will be talking to you via either phone or instant messenger, telling you what we are doing, and why.

    Services List

    • Computer Repair & Support
    • Virus & Spyware Removal
    • PC Upgrade Services
    • Data Backup / Recovery
    • Basic Home Network Installation
    • Basic Website Design
    • Remote Tech Support
    • Software / Hardware Installation
    • Routine Maintenance Service Plan
    • Computer Recycling
    • PC Security
  • Remote Services

    Residential - One Time Service
    • Support 1 Computer
    • Computer Performance Evaluation
    • Complete Computer Optimization
    • Spyware and Malware Removal*
    • Un-Needed Program Removal
    • Software Assistance
    • 2 Hours of Remote Support

    Residential - 12 Month Service Plan
    • Support For Up To 3 Computers
    • Computer Performance Evaluation
    • Complete Computer Optimization
    • Spyware and Malware Removal*
    • Un-Needed Program Removal
    • Software Assistance
    • Unlimited Hours of Remote Support
    Residential - 6 Month Service Plan
    • Support For Up To 3 Computers
    • Computer Performance Evaluation
    • Complete Computer Optimization
    • Spyware and Malware Removal*
    • Un-Needed Program Removal
    • Software Assistance
    • 4 Hours of Remote Support

    Residential - One Time (On site Only)
    • Support 1 Computer
    • Computer Performance Evaluation
    • Complete Computer Optimization
    • Spyware and Malware Removal*
    • Un-Needed Program Removal
    • Software Assistance
    • 3 hrs On Site Maintenance & Troubleshooting
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1 919 285 1001